Delivery and Collection
Shipping will be specified and quoted for each order.
Jewellery Connection will only ship to physical addresses within South Africa. International orders will be accepted however these will have to be collected from our Bedfordview or Cape Town administration office. See details below.
In the event your order cannot be shipped you will be contacted immediately by e-mail or telephone, and you will be explained the reason for the delay.
Allow delivery time between 3 and 5 working days, depending where in SA the parcel has to be courier to.
Jewellery Connection ships to physical addresses only, however should your delivery address be far out of the main centre or courier depot we will ask you for your postal address. Our business name, content description or any label which could reveal exact nature of the parcel will be purposely removed from all packaging print.
For delivery assurance, your Identity Document and your signature will be required on delivery. Additionally, if you purchased using a credit card, you will be required to produce the same card. Customer services may contact you for additional information as required.
TRACKING YOUR PARCEL
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a waybill number. This will give you the ability to track your order online until it reaches your destination.
COLLECTING IN PERSON
You can opt to collect your order from our Johannesburg administration office. Please refer to our physical address on the Contact page. Small area map is included.
If you’d like to cancel or change Jewellery Connection order for any reason, please contact us with all your order details as soon as possible. Orders will only be considered for cancellation if they have not yet entered the crafting process.
Please note that our order-fulfilment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the crafting or shipping process. Orders placed through private or customised quotes cannot be cancelled.
Jewellery Connection reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the National Fraud Unit of SAP.